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How a project runs

Every stage, what happens in it, what you receive and what you approve before anything moves on.

Stage by stage

  1. Stage 1 of 6: First conversation

    Material samples laid out: walnut-faced plywood, oak, limestone, linen, lacquer chips and a brass pull

    A call or meeting about the space, how you use it and what isn't working. We talk about scope and a comfortable budget range, and agree whether a site visit is the right next step.

    You receiveA summary of what we heard · A proposed next step

    You approveWhether to go ahead with a site visit

    Led byDesign lead

    ThenSite visit & measurement

  2. Stage 2 of 6: Site visit & measurement

    An empty room with the kitchen's outline taped on the wall and paper protecting the floor

    We measure every wall, opening and service point, photograph the space and check what can and can't move. This is where most surprises are found — before they cost anything.

    You receiveMeasured drawings of the space · Notes on constraints

    You approveThe brief the design will answer

    Led byDesign lead and site lead

    ThenDesign & 3D

  3. Stage 3 of 6: Design & 3D

    Line drawing of the kitchen run and tall storage

    Layouts first, then 3D views and material samples you can hold. We revise together until the plan, the look and the estimate all agree.

    You receiveLayout drawings · 3D views · Material and finish samples · An itemised estimate

    You approveFinal design · Materials and finishes · Estimate

    Led byDesign lead

    ThenProduction

  4. Stage 4 of 6: Production

    A workshop bench with stacked plywood sheets, a walnut-faced panel, a clamp and a steel rule

    Joinery is made from the approved drawings. Site work — electrical, plumbing, civil — is scheduled so the room is ready when the joinery is.

    You receiveA written schedule · Progress updates at agreed points

    You approveAny change, in writing, before it is made

    Led byProduction and site leads

    ThenInstallation

  5. Stage 5 of 6: Installation

    Kitchen carcasses installed along the wall, before fronts and worktop

    Fitting on site: carcasses levelled, doors aligned, worktops templated and fixed. The site is kept clean and protected each day.

    You receiveA daily summary of what was done

    You approveSnag list walk-through

    Led bySite lead

    ThenHandover

  6. Stage 6 of 6: Handover

    The finished kitchen with oak fronts, limestone worktop and dining table

    We walk through every door, drawer and fitting together, fix anything outstanding and explain how to look after each finish.

    You receiveCare guide for your materials · A record of what was installed

    You approveHandover sign-off

    Led bySite lead and design lead

    ThenBook a consultation

Staying informed

  • One named person

    Your point of contact from the first visit to handover.

  • Updates at each stage

    What was done, what's next and anything that needs your decision.

  • Decisions in writing

    Approvals and changes recorded, so nothing depends on memory.

Questions about the process

What happens if I change my mind mid-project?
Changes are easiest before production starts. After that, any change is agreed in writing — what changes, what it costs and how it affects the schedule — before any work on it begins.
What should I bring to the first meeting?
A floor plan if you have one, photos of the space, pictures of rooms you like, and a rough idea of budget if you have one. None of it is required — a conversation is enough to start.
How long does a project take?
It depends on the size of the work, the finishes chosen and how ready the site is. You receive a written schedule with the final design, and we keep you updated against it.

Start with a conversation

Any size of project is welcome. You'll speak to a person, not a sales script.

What happens next

  1. We call you back to understand the space and what you need
  2. We visit to measure and talk through ideas
  3. You receive a first layout and a clear next step
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